Customer Service

Every enquiry to SmartRooms Oman is handled as a quotation, not an order. There is no cart and no online payment on this site: you tell us what the project needs, and our sales desk replies with a formal quotation you can put in front of finance or a tender committee.

How to reach us

• WhatsApp: +968 9664 1360 — the fastest route, and the easiest way to send a photo of a room, a wall or an existing panel.
• Telephone: +968 9664 1360
• Email: sales@smartrooms.me — best for tender documents, drawings, bills of quantity and multi-line requirements.
• Request a quote from any product page in the catalogue.

What to send for an accurate quotation

A quotation is only as precise as the request behind it. The more of the following you can include in the first message, the fewer rounds it takes to get to a firm number:

• Model or manufacturer part number (MPN) — or, if you have not chosen one yet, the screen size and the type of room.
• Quantity per model, and whether the requirement is phased.
• Delivery location in Oman — the town or governorate, and the building if access is restricted.
• Installation — whether you need supply only, or supply with wall or stand fitment and commissioning.
• Wall or mounting detail — solid, block, drywall or glass, and whether an existing mount is being reused.
• Room and use case — boardroom, classroom, lecture hall, clinic, lobby signage, control room.
• Accessories — OPS module, mount or trolley, cabling, speakers, video bar.
• Documents you need — a quotation addressed to a specific entity, technical compliance sheets, or datasheets for a tender file.

What happens after you enquire

• We read the request and check the models against current availability, including what is held in local stock in Oman.
• If anything is ambiguous — a mount that will not carry the panel, an OPS module that does not match the slot — we come back with a question before quoting rather than quoting the wrong item.
• You receive a written quotation covering pricing, availability and lead time, warranty and installation options.
• Once you confirm, we schedule delivery and, where installation is included, agree a site date with your facilities or IT contact.

Response expectations

Enquiries are answered in the order they arrive on working days in Oman. Straightforward requests — a known part number and quantity — are usually turned around quickest; multi-line tender packages, custom mounting or anything requiring a factory lead time takes longer, and we will tell you if it will. If you are working to a submission or handover deadline, say so in your first message and give us the date; deadline-driven requests are prioritised.

After delivery

Products are covered by the manufacturer's warranty as stated for each model. If you have a fault, contact us on WhatsApp or by email with the model, the serial number and a short description or photograph of the issue, and we will guide the warranty process with the manufacturer or their service partner.