Privacy Policy

This policy explains what SmartRooms Oman collects when you use this website or send us an enquiry, why we hold it, how long we keep it, and how to have it deleted. The site is a business-to-business catalogue serving organisations in Oman, and most of what we hold is what a buyer gives us to receive a quotation.

What we collect

When you submit a quote request or an enquiry form, we collect the details you enter, which typically include:

• Your name and, where given, your job role
• The organisation you are buying for
• Your contact details — email address, and telephone or WhatsApp number
• The delivery location, city or governorate in Oman
• The products you are enquiring about — manufacturer part numbers, quantities and configuration
• Anything else you write in the message, such as room type, installation requirement or tender reference

We also hold the correspondence that follows by email, WhatsApp and telephone and, where an order proceeds, the quotation, purchase order and delivery records.

When you send a quote request, a project brief or the contact form on this website, our server also records some technical information automatically, alongside what you typed:

• Your IP address
• An approximate location worked out from that IP address — country, region and city. It is an estimate, not your exact position.
• Your device type, operating system and browser, read from the user-agent your browser sends
• The page you sent the form from, the site that referred you, and the first page you arrived on with any campaign tags in its link (such as utm_source or gclid)
• The date and time of the request

Why we use it

Enquiry details are used to prepare and issue your quotation, to check availability and lead time with manufacturers and distribution partners, to arrange delivery and installation at your site, to follow it up with you, and to handle warranty and after-sales matters on any resulting order. We do not sell enquiry data, and we do not add enquirers to unrelated marketing lists.

The technical information is used to keep the forms secure — to block spam and automated abuse, limit repeated submissions from one address and spot requests that are not genuine — to route your request to the right member of the sales team, and to understand, in aggregate, which pages and campaigns lead to enquiries. It is not used to identify you beyond the details you give us, and it is never sold.

We process this information to prepare the quotation you ask for and with your consent, given when you send the form. You can withdraw your consent at any time, as described under “Your rights and deletion requests” below; withdrawal does not affect processing already carried out.

Analytics and cookies

This site uses Google Analytics 4, an analytics service provided by Google. It runs on every page, sets cookies in your browser and collects usage data about your visit — the pages you view, how you reached the site, your approximate location, and the device and browser you use. We read it in aggregate, to see which pages are used and where the catalogue needs improvement, not to identify you personally.

This data is processed by Google and transferred outside Oman; how Google handles it is set out in its privacy policy at policies.google.com/privacy. You can block or delete cookies in your browser settings, although parts of the site may then behave differently.

The site also sets one small cookie of its own, ts_ft, which remembers how you first arrived — the landing page, the referring site and any campaign tags — for up to 90 days. It is read only when you send a form, so that an enquiry can be attributed to how you found us.

Who else sees it

We share only what is necessary with manufacturers, distribution partners and installation teams to price, source, deliver, install or support the equipment you asked about — for example a site address to an installer, or a serial number to a manufacturer for a warranty claim. We also rely on ordinary business services such as email and hosting, and may disclose information where the law requires it. To estimate an approximate location, the IP address of a form submission is looked up with an IP-geolocation service, which may be located outside Oman.

How long we keep it

Enquiry records — the details you entered and the technical information described above — are kept for 24 months from your last contact with us. After that they are anonymised: your name, contact details, IP address, location and device details are deleted, and only figures that identify no one (such as the product category and governorate of an enquiry) may be kept for statistics. Where an order proceeds, we keep the quotation, order and delivery records for the commercial and warranty life of the equipment, and for as long as we are required to retain business records.

Your rights and deletion requests

Under Oman’s Personal Data Protection Law (Royal Decree 6/2022) you can ask us for a copy of the personal data we hold about you, have it corrected or updated, have it deleted, withdraw your consent, and object to its processing.

To make a request, email sales@smartrooms.me from the address you contacted us on, or message the sales desk on WhatsApp at +968 9664 1360. Tell us what you would like done and, if you have it, the reference of your request (for example OM-2026-0001). We may ask you to confirm your identity before acting, and we will confirm in writing once it is done. Where records are tied to a completed order, we may need to retain them for as long as our record-keeping obligations require, and we will tell you if that applies.

If you are not satisfied with our answer, you can complain to the Ministry of Transport, Communications and Information Technology, which supervises the law.

Security and changes

We take reasonable measures to protect the information we hold, although no internet transmission can be guaranteed completely secure. This site is intended for business procurement and is not directed at children. We may update this policy; the version published here applies. Questions: sales@smartrooms.me.