Payment Policy

No payment is taken through this website

SmartRooms Oman is a quote-only supplier to organisations in Oman. This website is a technical catalogue: it has no shopping cart, no checkout, no card form and no payment gateway, and it will never ask you to enter card or bank details. Every enquiry ends in a formal quotation issued by our sales desk. If you receive a message that appears to come from us asking you to pay through a web page, treat it as suspicious and telephone us on +968 9664 1360 before acting on it.

Terms are set per quotation

Payment terms are commercial terms, and they are agreed for each order rather than published on the site. The quotation issued for your project states the currency, the payment terms, any advance or milestone arrangement, the validity period of the quotation, and what is included in the quoted figure — equipment, delivery to your site in Oman, installation scope and warranty. Terms differ by manufacturer, by product, by quantity and by the procurement process of the buying organisation, which is why no single set of terms is stated here. The accepted quotation and the invoice we issue against it are the only payment instructions we give.

The purchase order and invoice flow

For corporate, government, education and healthcare buyers the sequence is normally:

• You send your requirement — manufacturer part numbers, quantities, delivery location and installation needs — through the quote request form, by email to sales@smartrooms.me, or by WhatsApp
• We issue a formal quotation showing specifications at MPN level, availability, warranty and installation options, with a stated validity period
• Your procurement team issues a purchase order referencing the quotation number, or confirms acceptance in writing
• We acknowledge the order and confirm the delivery schedule
• An invoice is issued in line with the terms recorded on the quotation, and payment is made against that invoice

The supporting documentation a tender or procurement file usually needs — an itemised quotation, specification sheets, the delivery and installation scope, and a warranty statement — is supplied with the quotation on request.

Verify our bank details before transferring

Our bank details appear only on an invoice issued by us, and we do not change bank details by email alone. Before making any transfer, and especially if you receive a message claiming that our account has changed, telephone our office on +968 9664 1360 and confirm the details with the person handling your quotation.

Advance payments and cancellations

Where an advance payment or deposit is required for a special-order or configured item, this is stated on the quotation before you issue a purchase order. What happens to that payment if the order is later cancelled is set out in our Refund Policy.